Questions: Ticketing

Can I select my seat?

Tickets are automatically allocated with options via our Ticketing network on a ‘next best available’ seating system. When you make your booking, the tickets allocated to you are the best seats available then.

Is there any age restriction for watching the show? Does a baby need to buy the ticket?

Children under 6 year old are not recommended to watch the show and children under the age of 12 must be accompanied by an adult; regardless of age, all guests have to hold a valid ticket for admission.

Is there any discount for senior citizens, children or students?

Yes, for more information, please visit here.

Are there any discounts or special offers for credit card holders? If so, what are the credit cards offering this service?

Yes, for more information, please visit here.

What are the opening hours of Encore Melaka box office?

Box Office operation hours

Friday – Saturday: 9am – 10pm
Sunday – Thursday: 9am – 6pm

When should I come to collect the tickets after I have ordered the tickets through online or telephone?

Guests can collect tickets any time during the box office operation hours once the booking is confirmed. We highly recommended that tickets are collected at least 1 hour before the show in order to prevent long queuing time.

Do I need an ID to collect my tickets?

Yes. A valid, legal photo ID, along with the credit card (or other method of payment), is required for ticket collection.

Can tickets be reprinted? What should I do to request for ticket reprinting?

Yes, you may reprint your ticket if you purchase your tickets online. Tickets which are purchased otherwise can be replaced with verification of all the patron’s personal information. A fee will be charged for this service.

Can the ticket be refunded or changed to another date and time?

Unfortunately, according to Conditions of Sale, no change, exchange or refunding of tickets is available once the order is confirmed.

Can I use Credit Cards to buy tickets online?

Certainly, we accept Visa and Mastercard. In addition, China Union Pay (CUP) card & Alipay both payment also are accepted.

Please note:

China Union Pay (CUP) cards issued by Mainland China based banks are accepted; any CUP cards issued by banks based in other countries or districts will only be accepted for ticket purchase at the box office.

Alipay accounts registered only to a Mainland China IDs are allowed to use this payment method.

Can I resell my ticket?

According to Conditions of Sale, no tickets can be resold.

Do you accept Alipay/Wechatpay?

Yes, Alipay is available for online or box office purchase.

Questions: Tips for watching the show

How can I avoid long queues when getting in?

You are encouraged to collect your tickets at least an hour before the show and proceed to enter the theatre 15 minutes before the show. Latecomers will be admitted XX minutes after the performance has started. (Concern: The entrance will move away as the seat platform rotates, will this affect latercomers’ entry?)

Can we take photos and videos during the show?

No photography or video recording devices, including devices such as Google Glass are permitted into the theater.

Can I bring my own food or drink to the theater?

Outside food and beverage are not allowed to be brought into the theatre. Food and beverage are sold at a concessions located in the theatre lobby. Each ticket holder, upon entering will receive bottled water.

Can I use my cell phone during the show?

Guests must turn off their cell phones and wireless apparatus because it will interfere with the theatre’s system.

Can I still get admission to the theater if I am late?

Yes. Later comers are admitted 10 minutes after the show has started. Guests who arrive later than 20 minutes after the show has started will only be allowed entry between scene changes. (Concern: The entrance will move away as the seat platform rotates, will this affect latercomers’ entry?)

Questions: Special requests

Can go backstage, meet one of the artists, or get an autograph?

Unfortunately, we cannot accommodate such requests. Our performers have a very busy schedule and we respect their downtime by not offering such visits.

Are backstage, offices, costume and accessory workshop tours available?

No. Encore Melaka’s backstage, offices and workshop premises are only reserved for performers, staff members and partners only.