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AV Technician / Engineer

We are looking for few AV Technicians / Engineer to work as part of the Technical Services Department to facilitate the technical requirements of The Encore Melaka’s Theatre. This role involves carrying out all duties associated with the getting in, fitting up, running and getting out of productions and performance taking place in the theatre.

The ideal candidate for this role will be either experienced in audio visual project management/coordination or an experienced audio / video / audio-visual engineer who feels they are confident enough to; will have knowledge and experience in a similar position in a receiving or producing theatre environment, have excellent attention to detail, with an ability to adapt to new situations in our theatre.

Reporting to the Theatre Director, your key areas of responsibility will be depending on your role, your day-to-day tasks may include:

Job Description

• Responsible for the installation and operation of all technical aspects of audio visual event at the theatre.
• Oversees all aspects of sound content of a production, this involves the creation and recording of sound as well as the operation and maintenance of sound system in the theatre.
• Interpreting a lighting designer’s plan.
• Carrying out risk assessments for health and safety purposes.
• Planning where to run cables and place lights at theatre locations.
• Helping to rig and check the equipment.
• Perform routine maintenance of AV and lighting equipment.
• Able to control stage sound and light system independently for theatre performance.
• To liaise between the Technical, Production, Operation and Warehouse Teams regarding equipment and crew requirements.
• Demonstrate a clear understanding of our project processes and systems.
• Programming and operating manual and computer-controlled lighting systems.
• Follow instructions and performs other duties as may be assigned by your Head of Department.

Experience & Skill

• Minimum 3 years of experience in the industry
• Must have hands on experience of installations for the technical aspects of live events
• General knowledge of the installation, operation and control of :
  • Power and distribution.
  • Audio live mixing
  • Basic of audio recording
  • System trouble shooting
  • Theatre operation
• Clear understanding of the practices, procedures and principals involved in the installation.
• An ability to read and interrupt drawings, layouts and schematics
• Working knowledge of the following Microsoft Computer packages: -Word, Excel & Outlook

Personal Qualities

• Self-motivated person with excellent time management skills
• Flexible to work across 6 days a week, night and day in a professional corporate environment.
• Good numeracy and computer skills.
• Proven ability to use initiative, creativity and uphold team spirit.
• Good numeracy and computer skills
• Good communication, problem solving skills, & organization skills.
• Ability to work under pressure and meet deadlines

* Candidate who are keen to apply or would like to have further clarification, please email us your application / queries at: hr@encore-melaka.com

Food & Beverage Attendant

Responsibilities & Job Description

• Administering the basic day-to-day food & beverage service duties, such as opening and closing, answering queries, taking food & beverage orders, and preparing meals and beverages.
• Greeting guests as they arrive at the venue, directing guests to tables, providing menus and taking orders.
• Ensuring compliance to sanitation, hygiene, health and safety legislation and organisational and quality requirements
• Maintaining the cleanliness of the dining area throughout his/her shift.
• Responsible for handling all cash and credit card transactions for all food and beverage purchases.
• Ensure collection and recording receipt of appropriate payment (cash, credit card transactions); Handle and record cash and credit card transactions in accordance with Company’s SOP.
• Take orders and serve customers using the point-of-sales system.
• Up-selling the menu to the guest efficiently
• Communicate food orders with short order cooks to ensure meals are cooked as ordered and are grouped by customers.
• Ensure proper cleaning of checkout and dining area.
• Ensure beverage coolers and snacks are stocked properly and consistently throughout shift.
• Accurately answer customers’ questions and provide information on food and beverage procedures, when needed.
• Maintain a memorized knowledge of the menu, prices and ingredients; keep abreast of modifications as necessary.
• Handle customer complaints.
• Perform other duties as assigned or required by Management from time to time.

Qualifications & Experiences

• SPM / Certificate / Diploma or Equivalent.
• Min. 1 year working experience in related positions
• At least 1 year working experiences in food & beverage or kitchen environment is required.
• Good verbal communications in English, Mandarin & Bahasa Malaysia. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Strong verbal and written communication skills.
• Pleasant personality
• Ability to work well with other team members and to follow directions from supervisors
• Knowledge of basic food preparation techniques and ability to follow basic recipes
• Good customer service, and interpersonal skills. Interpersonal skills include being friendly, energetic, positive, and outgoing.
• A team players and possess the ability to multitask.
• High integrity and honesty in all dealings

* Candidate who are keen to apply or would like to have further clarification, please email us your application / queries at: hr@encore-melaka.com

Box Office Cum Operation Crew

Job Specific Responsibilities

• Welcome guests to Encore Melaka and assist with individual ticket sales transactions.
• Open and close the box office counters according to trained SOP’s, Ensure timely set up and execution of theatre closure procedure & Operate POS equipment according to procedure.
• Demonstrate product knowledge by recommending best seat package to the Guests.
• Follow the steps of service and participate in theatre operations familiarizations.
• Set up and maintain ticket counter according to presentation standards.
• Act with confidence in responding to Guest enquiries in a helpful manner. Take full ownership of the empowerment to resolve Guest challenges as soon as possible and deliver excellence in Guest service at all times.
• Provide ticketing service to general public and tour groups.
• Handle any related enquiries and assist Operations Team or any other duties as
• Issue complimentary tickets for Management’s approved ticket requisitions.
• Cross training and deployment to other sections within the Operations Department.
• Operate the admission and theatre ushering according to the trained Standard Operating Procedures (SOP’s)
• Perform the role of loader, unloader, greeter, operator and scripted roles within the theatre environment.
• Report any turnstile, admission system, machinery failure and maintenance required to the Supervisor.
• Ensure personal, Guest and colleagues safety at all times.
• Act with confidence in responding to Guest enquiries in a helpful manner.
• Conduct a bag check before guest entering to the Theatre entrance.
• Assist with queue management and crowd management in theatre, show or area within the vicinity.
• Handling any last-minute requests.
• Other duties as assigned

Requirements

• Candidate must possess at least Primary/Secondary School/SPM/”O”Level
• Good verbal communications in English, Mandarin & Bahasa Malaysia. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Hands-on experiences in customer services, cash handling, and ticketing operations.
• Computer Literacy in MS Office environment
• Team player
• Willing to work in shift at outdoor, on weekends and during public holidays; overtime upon requested by superior
• Friendly service manner
• Natural smile

Marketing Cum Event Manager

Summary of Job Scope

• Being a dynamic, team-player, energetic, quick-witted and professional communicator, the Marketing Cum Event Director is responsible in strategizing and ensuring that the objectives of the events and company are met.
• Skills – Communication, Writing, Problem Solving, Creative, Good Leadership, Organizational

Job Description

• Developing and implementing marketing strategies to drive business growth and enhance brand awareness.

• Deploy successful marketing campaigns and own their implementation from ideation to execution.
• Experiment with a variety paid acquisition channels – content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis, and much more
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Be in charge of marketing budget and allocate/invest funds wisely

• Ensuring the smooth running of all aspects of events
• Prepare short-and-long term strategies to rectify areas that are not meeting business objectives.
• Ensure pre and post events follow-ups are conducted timely.
• Establish good relationship with clients / Maintain regular communications and collaboration with internal and external partners.
• Overseeing and responsible for day-to-day operations, including digital marketing, social media marketing strategies, content marketing, creative development/design of marketing materials, data mining, write up and monitoring.
• Maintain and manage all Group’s communication channels, including website, social media platforms, newsletter, poster, presentation and reports.
• Assist with ongoing development and production of all branded materials briefing (e.g. displays stands, banner, giveaways, printers, media and photographers.
• Produce ideas for promotional events or activities and organize them efficiently
• Participating in the development of business matching campaigns including researching potential companies and contacts, preparing pitching and invitation material, conducting direct communications with clients and appointment arrangement, writing service reports and operating matching tools.
• Perform other functions as assigned by the Top Management.

Requirements

• Bachelor’s Degree, Post Graduate, Professional Degree, Master in Marketing, Advertising/Media, Art/Design/Creative Multimedia, Mass Communications or Public Relations.
• At least 10 years of experience in a strategic leadership role within events.
• Overall events experience touching on elements of management, operations, planning and sales.
• Exposure to show is preferable within the travel industry if possible but no essential.
• proficiency in Mandarin, English and Bahasa Malaysia. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Able to work under pressure and effectively resolve complaints and issues.
• Excellent communication, interpersonal and sales skills
• Adaptable and creative with the ability to solve problem.
• Up to speed with current and online marketing techniques and best practices.
• Highly organized, able to multitask and meet deadlines through excellent time management skills

Sales Executive

Responsibility:

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells Encore Melaka tickets by establishing contact and developing relationships with prospects; recommending solutions.
• Prepares reports by collecting, analyzing, and summarizing information.
• Provide outstanding customer service to all Encore Melaka ticketing agents
• Maintain accurate ticket sales databases, fastidiously following data entry and other procedures to ensure data integrity.
• Process all ticket sales consistent with EM policies and procedures.
• Sales support including coordinating all sales call and meeting needs.
• Sales activity include reply sale inquiries, coordinate sales inspection, sales administration, communication, and correspondence.
• Maintain efficient sales office procedures and ensures the accuracy of all assigned projects within the timeline(s) specified.
• Handle all in-house sales calls throughout the business day.
• Assists the Sales team in the development of new programs and sales campaigns in an effort to obtain additional sales from the various market niches.
• Generate and distribute daily, weekly and monthly reports as outlined by the Director of Sales.
• Perform other functions as assigned by the Management.

Requirements:

• SPM/Diploma/Degree.
• Minimum 1 years’ working experience in travel or hospitality industry, preferred tourist attraction or hotel industry. Fresh graduate are welcome to apply.
• Must have PC skills including knowledge of Microsoft applications.
• Excellent communication skills both written and verbal in English, Malay and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Demonstrated strong organizational skills and the ability to prioritize multiple tasks and meet deadlines.
• Strong interpersonal skills.
• Must have the ability to work as a team as well as work independently.
• Problem solving and listening skills are a must.

Sales Coordinator

1. Sales Support:

   • Assist the sales team with daily activities, including preparing sales reports, maintaining sales records, and tracking sales performance.
   • Coordinate and schedule sales meetings, presentations, and client visits.
   • Prepare and distribute sales materials, proposals, and contracts.

2. Customer Relationship Management:

   • Act as the primary point of contact for customers, addressing inquiries, providing information about performances and events, and resolving issues promptly.
   • Maintain and update customer databases, ensuring accurate and up-to-date information.
   • Assist in managing and nurturing long-term relationships with key clients.

3. Order Processing:

   • Process ticket sales and bookings, ensuring accuracy and timely delivery.
   • Coordinate with Box Office teams to ensure availability and timely delivery of tickets.
   • Monitor and follow up on booking status, providing updates to customers and the sales team.

4. Administrative Tasks:

   • Maintain and organize sales documents, files, and records.
   • Assist in the preparation of sales reports, forecasts, and presentations.
   • Perform general administrative duties as required to support the sales department.

5. Communication and Collaboration:

   • Collaborate with other departments, such as marketing, finance, and box office, to ensure seamless operations and customer satisfaction.
   • Communicate effectively with team members, providing updates and sharing relevant information.

6. Perform other duties or responsibilities as required by the Management or Superior from time to time.

Requirements:

• Candidate must possess at least a Diploma or Degree in Business Administration or equivalent.
• Preferably with 1-2 years working experience in the related field but not essential.

• Fresh graduates are also encouraged to apply.

• Proficient with computer skills such as Microsoft Office, Excel, and Outlook.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Excellent communication skills both written and verbal in English, Malay and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Good time-management skills, with the ability to prioritize tasks.
• Able to coordinate with different parties from different background.
• Must have the ability to work as a team as well as work independently.

Sales & Marketing Internship

1. Sales Support:

   • Assist the sales team in promoting and selling tickets for Encore Melaka Theater performances through multiple channels, including online platforms, phone inquiries, and face-to-face interactions.
   • Handle customer inquiries, provide information about ticket prices, seating options, and show schedules, and address any concerns or issues to ensure a positive booking experience.

2. Marketing Support:

   • Collaborate with the marketing team to execute marketing campaigns and initiatives aimed at increasing brand visibility and attracting audiences to the theater.
   • Assist in the creation of marketing materials such as social media posts, email newsletters, print advertisements, and promotional videos to engage target audiences and drive ticket sales.
   • Help manage the theater’s social media accounts by scheduling posts, monitoring engagement, and responding to comments or messages from followers.

3. Customer Relationship Management (CRM):

   • Maintain accurate customer records and databases, including contact information, booking history, and preferences, to facilitate targeted marketing efforts and personalized communication.
   • Assist in implementing CRM strategies to nurture customer relationships, encourage repeat attendance, and increase customer loyalty through special offers, loyalty programs, and exclusive benefits

4. Market Research:

   • Conduct research on target markets, audience demographics, and competitor offerings to identify opportunities for market expansion and develop effective marketing and sales strategies.
   • Analyze market trends, customer feedback, and sales data to gain insights into customer preferences, behavior patterns, and emerging opportunities for revenue growth.

5. Event Coordination:

   • Support the planning and execution of special events, promotions, and partnerships to drive ticket sales and enhance the theater’s visibility within the local community and tourism industry.
   • Coordinate with external vendors, sponsors, and partners to ensure the successful implementation of marketing and promotional activities, including press events, VIP receptions, and collaborative campaigns.

6. Collaboration and Communication:

   • Work closely with cross-functional teams, including sales, marketing, and operations, to ensure alignment of efforts and seamless execution of sales and marketing initiatives.
   • Communicate regularly with team members and management to provide updates on sales performance, marketing activities, and upcoming opportunities or challenges.

7. Learning and Development:

   • Take advantage of training opportunities, workshops, and mentorship programs to enhance skills and knowledge in sales, marketing, and the entertainment industry.
   • Actively seek feedback from supervisors and peers to identify areas for improvement and professional growth.

8. Flexibility:

   • Be willing to adapt to a fast-paced and dynamic work environment, including occasional evening and weekend hours to support theater performances and special events