Ticketing

Terms and Conditions

  1. Online ticket purchaser must present your confirmation email and MyKad (Malaysian only for verification purpose) upon show ticket redemption at the Encore Melaka Box Office.
  2. Once tickets are purchased, no cancellation or exchange of tickets will be made under any circumstances except pursuant to conditions under Show Cancellation or Postponement.
  3. Please be seated at least 15 minutes before the show time. Doors to the theatre will be closed 5 minutes prior
    to showtime. Late arrival may result in non-admittance until a suitable time in the performance.
  4. It is recommended to enter the theatre at least 15 minutes before. Latecomers cannot be admitted during performance until a suitable time as advised by theatre usher.
  5. ENCORE MELAKA reserves the right to refuse admission if it is reasonably suspected that the ticket is stolen, counterfeit, damaged or unreadable, or that it was reported lost.
  6. Ticket Holder needs to retain the ticket throughout the show.
  7. Children below 100cm will be admitted free (FOC) (by not occupying any seats) under parental or guardian supervision. Teenagers below 16 years old must be accompanied by an adult/guardian at all times.
  8. As a courtesy to our other patrons, ENCORE MELAKA reserves the right to request audience members to leave the theatre if they are disrupting the show.
  9. Children below 4 years old or anyone who are unable to cope with rigorous environment (the rotating auditorium) or special lighting effect are not recommended for admission.
  10. ENCORE MELAKA reserves the right without refund or compensation, to refuse admission to any person whose conduct is disorderly or unbecoming.
  11. The Ticket Holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances, and recording devices.
  12. The Ticket Holder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event.
  13. ENCORE MELAKA will not be responsible for the loss or theft of personal belongings.
  14. No smoking, food and beverages are allowed in the theatre unless otherwise stated by ENCORE MELAKA.
  15. If you are photographed, filmed or taped, you are consent to ENCORE MELAKA broadcasting, publishing, licensing, and using any photographs, films, recordings or images of you without compensation.
  16. ENCORE MELAKA reserves the right to change/cancel the show, seating arrangements or audience capacity without prior notice.
  17. ENCORE MELAKA may postpone, cancel, interrupt or stop the show due to adverse weather, dangerous situations, or any other causes beyond their reasonable control.
  18. Other Terms & Conditions apply.

 

For more information, visit our website www.encore-melaka.com

Should you have any inquiry, please call Box Office at +606 270 7777