Terms & Conditions

PURCHASE AGREEMENT FOR TICKETS

IMPORTANT – PLEASE READ

Your purchase of Encore Melaka tickets through this online service is subject to and hereby incorporates the legally binding terms and conditions set out in the Terms and Conditions and in the Privacy Policy as well as in any other policies of this website. This is a legal document that describes your rights and responsibilities as a user, including important information on the purchase of tickets or other products. When reference is made to this “Agreement”, it shall include the Terms and Conditions and the Privacy Policy. If you have any questions about this Agreement, please feel free to Contact Us.

 

By using our website, you agree to these Terms and Conditions. Therefore, if you do not agree to these Terms and Conditions or any other Encore Melaka policies, do not use this website.

The Internet is evolving, and so is Encore Melaka. This means that there will be changes to our website, and Encore Melaka may modify the website’s Terms and Conditions from time to time. Any modifications to our Terms and Conditions and to our Privacy Policy will be included on this page, and your use of the website after modifications have been made constitutes acceptance of the Terms and Conditions and the Privacy Policy as modified.

Encore Melaka would like to inform you that this show contains flashing lights which may cause difficulties for people with photosensitive epilepsy. Please consider this factor when purchasing tickets for this show.

 

CONDITIONS OF SALE AND CONTRACTUAL OBLIGATIONS

Parties

The parties to this Agreement are:

PTS IMPRESSION SDN BHD (“Encore Melaka”) in respect of the Encore Melaka show presented.

Level 6-3, Tower B, Jaya 99,

99, 99 Jalan Tun Sri Lanang, 75100 Melaka

Email: sales@encore-melaka.com

 

– AND –

 

You (also referred to as the “Customer”) Purchased Tickets

You hereby agree to purchase and Encore Melaka agrees to sell the ticket(s) detailed in your Order Information.

 

Delivery

Tickets purchased through this website can either be delivered by regular mail at the postal address you indicate, by e-mail at the e-mail address you indicate or, when such option is possible, by will call (pickup).

If you choose to receive the tickets by e-mail, just print the e-ticket(s) sent to you and present them at the show. Note that certain delays and convenience fees (as more fully detailed during the purchase process) are applicable depending on the delivery mode you choose in your Order Information.

 

Order Confirmation

Once your order is confirmed and your payment completed, you will receive a confirmation page and/or email indicating a confirmation number. You must keep your confirmation number.

If, for any reason whatsoever, you do not receive a confirmation number or if you receive an error message or encounter a service interruption, it is your entire responsibility to contact our Customer Service Department to confirm whether your order has been properly processed. You are solely responsible for any problem that you may cause during the purchase of tickets process. In such case, Encore Melaka shall not be responsible for any loss (monetary or otherwise) that may result from any problem caused by your fault or negligence during the purchase of tickets through this website, including without limitation, the failure of a transaction to be completed or confirmed.

 

Orders will be processed only after a billing address and other billing information have been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order. This can delay the processing of the order and the delivery of the tickets. In such case, Encore Melaka’s Customer Service Department may attempt to contact you, using the information provided at the time of purchase. If Encore Melaka is unable to reach you after an initial attempt, it shall reserve the right to cancel your order and sell your tickets to another customer.

 

Obligation to Pay

By accepting the terms of this Agreement, you agree to pay the full cost of the tickets ordered, including any applicable taxes, delivery, convenience and other fees.

 

Refunds and Exchanges

Except as otherwise provided by any other applicable law to this Agreement, You may not cancel this Agreement.

 

You must review your ticket selection before you submit and confirm your order. Subject to the provisions below for cancelled and/or postponed shows, there are no exchanges or refunds once a ticket has been purchased. Notwithstanding the foregoing, a refund or exchange may be possible upon immediate notification to Encore Melaka of any mistake caused by the system during the tickets purchase process.

 

Cancelled and/or Postponed Shows

When a show is cancelled or postponed, Encore Melaka may either offer you an exchange or a refund. Encore Melaka will inform you by written notice if a show is cancelled or postponed, at which point you will have the sole responsibility to follow the instructions and procedures provided therein in order to benefit from said exchange or refund, as applicable. Please make sure to provide your order confirmation number at the time of your inquiry to facilitate processing of your refund or exchange, as applicable.

 

Late Comers

The show starts on time. Latecomers are admitted only during scene changes during the performance.

 

Right to Cancel Tickets, Refuse Access and Expel

Encore Melaka reserves the right to cancel any tickets or order of tickets through this website and to institute legal proceedings against you if you breach any terms and conditions of this Agreement or this website.

 

Encore Melaka reserves the right to request photo ID of the ticket holder.

In the event that any person attending a show is judged unmanageable or exhibits behaviour which is considered inappropriate, or fails to comply with Encore Melaka rules, Encore Melaka reserves the right to, without any refund or compensation, to terminate such person’s license to attend the show. The tickets purchased on this website are revocable licenses and admission to a ticket holder may be refused for any other valid reason upon refunding the ticket’s face value. Tickets shall not be redeemable for cash.

 

Recording, Transmission and Publication

All cameras, tape recorders and video recorders (including when incorporated in cellular phones) and their use are strictly forbidden on the site of the show. You hereby grant Encore Melaka the right to use your image, likeness, actions and statements in any transmission, publication or reproduction of the show in any means or circumstances, without any further permission or compensation.

 

No Resale

Any resale of tickets is strictly prohibited. Encore Melaka reserves the right to cancel the license granted under the tickets in connection with any fraudulent sale of such tickets, without refund or other compensation. The ticket(s) may not be used for any advertising and/or promotional purposes (including contests and sweepstakes) or resold without the prior written authorization of Encore Melaka.

 

Use of Personal Information

In addition to and without limiting the generality of the provisions set out in our Privacy Policy, by purchasing ticket(s) through this website, you expressly agree that the personal information you provide us may be used by Encore Melaka or its affiliates and other persons acting on behalf of Encore Melaka, in order to add you to its or their distribution list, to propose you offers, other promotional or marketing activities and to provide you with the latest information about Encore Melaka. We remind you that if you wish that we discontinue use of your personal information, please Contact Us.

 

Archiving

This Agreement will be archived and available for consultation, upon request, at contact@encore-melaka.com.

 

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES SHALL ENCORE MELAKA OR ANY OF ITS EMPLOYEES, DIRECTORS, OFFICERS, ADMINISTRATORS, AGENTS, AFFILIATES OR OTHER RELATED ENTITIES, SPONSORS, DISTRIBUTORS, VENDORS, SUPPLIERS, REPRESENTATIVES, PARTNERS AND ALL OTHER PERSONS ACTING ON BEHALF OF ENCORE MELAKA, BE  LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF OR THE INABILITY TO USE THE WEBSITE OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES, TICKETS OR OTHER PRODUCTS OR RESULTING FROM ANY SERVICES, TICKETS OR OTHER PRODUCTS PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE WEBSITE OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OF DATA, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE OF DATA OR OTHER INTANGIBLES, EVEN IF ENCORE MELAKA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IF YOU ARE DISSATISFIED WITH THIS WEBSITE OR ANY CONTENT ON THE WEBSITE, OR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEBSITE.

NOTWITHSTANDING ALL SECURITY MEASURES IN PLACE ON THE SITE, INJURY MAY OCCUR DURING THE SHOW. BY ACCEPTING THE TERMS OF THIS AGREEMENT, YOU ASSUME ALL RISK, LIABILITY AND RESPONSIBILITY FOR ANY AND ALL DAMAGES OF ANY NATURE SUFFERED BY YOU, INCLUDING, WITHOUT LIMITATION, BODILY HARM AND LOSS OF PROPERTY INCURRED DURING OR IN CONNECTION WITH THE SHOW. FURTHERMORE, YOU HEREBY WAIVE ANY AND ALL RIGHTS TO CLAIM DAMAGES OR TO INSTITUTE CIVIL, CRIMINAL, ADMINISTRATIVE OR LEGAL PROCEEDINGS AGAINST ENCORE MELAKA, ITS AFFILIATES AND OTHER RELATED ENTITIES OR THEIR DIRECTORS, OFFICERS, ADMINISTRATORS, AGENTS, EMPLOYEES, SPONSORS, DISTRIBUTORS, VENDORS, SUPPLIERS, REPRESENTATIVES, PARTNERS AND ALL OTHER PERSONS ACTING ON BEHALF OF ENCORE MELAKA, RESULTING FROM ANY CAUSE WHATSOEVER ARISING EITHER BEFORE, DURING OR AFTER THE SHOW.

ALL CLAIMS OR CAUSES OF ACTION ARISING FROM OR RELATED TO YOUR PURCHASE OF TICKETS(S), THE USE OF THE ENCORE MELAKA WEBSITE OR ITS TERMS AND CONDITIONS MUST BE FILED WITHIN ONE (1) YEAR FOLLOWING THE DATE ON WHICH SUCH CLAIM OR CAUSE OF ACTION FIRST AROSE.

IN CERTAIN CASES, APPLICABLE LAWS MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY IN SUCH PARTICULAR CASES. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN OUR AGGREGATE LIABILITY (AND THAT OF OUR EMPLOYEES, DIRECTORS, OFFICERS, ADMINISTRATORS, AGENTS, AFFILIATES OR OTHER RELATED ENTITIES, DISTRIBUTORS, VENDORS, SUPPLIERS, PARTNERS, SPONSORS, REPRESENTATIVES OR ALL OTHER PERSONS ACTING ON BEHALF OF ENCORE MELAKA) UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED THE PURCHASE PRICE OF THE TICKETS DETAILED IN THE ORDER CONFIRMATION.

 

Indemnification

You are responsible for your postings on our website, the downloading of files, the distribution of information and the transmission of data by your computer system. If you cause damage to our website or if somebody else uses your name to cause damage to our website or harm to Encore Melaka, you will be held responsible.

 

You hereby agree to indemnify and hold harmless Encore Melaka, its affiliates and other related entities, their directors, officers, administrators, managers, employees, representatives and all other persons acting on behalf of Encore Melaka, from and against any and all claims, actions, damages or other demands, including but not limited to, reasonable costs and expenses of litigation such as counsel fees, arising from or relating to your purchase of tickets and your use of this website and any content contained herein.

 

Assignment

Encore Melaka may at any time assign all or part of its rights and obligations under this Agreement, to any of its affiliated entities, which is any entity directly or indirectly controlled, controlling or under the same control as Encore Melaka, provided that the assignee assumes all of Encore Melaka’s obligations hereunder.

 

Invalidity

If any term, provision or section of this Agreement or any portion of such term, provision or section is held invalid or unenforceable, the remainder of this Agreement will not be affected thereby and each remaining term, provision or section or portion thereof will be valid and enforceable to the full extent permitted by law. In lieu of each term, provision or section of this Agreement which are invalid or unenforceable, there shall be added as a part of this Agreement a term, provision or section as nearly identical as may be possible and as may be legal, valid and enforceable.

 

Applicable Laws

Except as otherwise provided by any other applicable laws to this Agreement, the parties hereby agree that this Agreement shall be interpreted and governed by the laws of Malaysia.

 

Contact us

Encore Melaka

Level 6-3, Tower B, Jaya 99,

99, Jalan Tun Sri Lanang,

75100 Melaka, Malaysia.

General Show Information

www.encore-melaka.com

 

Online Reservations

www.encore-melaka.com/ticketing

 

Booking Enquiries

Email us at ticketing@encore-melaka.com

 

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Reservations Toll Free

MY           +606 XXX XXXX

CN            +40 XXX XXXX

SG            +65 XXX XXXX

 

For media enquiries

Email us at pr@encore-melaka.com

 

Career Centre

www.encore-melaka/career

Email us at hr@encore-melaka.com

 

Contact form

Please fill in the contact form and we’ll get back to you soon.

 

Telephone Fraud and Scam Alert

It has come to our attention that there have been recent incidents of telephone fraud pertaining to the sale and promotion of our hotel rooms and other packages.  PTS Impression Sdn Bhd (Encore Melaka) hereby declare that we and all of our partners have not authorized any person or company of any origin to conduct any telesales/marketing of our hotel packages for and on our behalf.

We at Encore Melaka will reserve the right to take legal action against any person and/or company that infringes on our corporate identity and/or exploits the use of our properties’ names and other intellectual properties.

Should you encounter a suspicious telephone call, please report the incident to the local police immediately. Should you feel uncertain, please contact our Customer Service Department for enquiries.

For hotel and package reservations, please always access our official websites for direct bookings, or contact a licensed travel agency for assistance.

 

Official website:

www.encore-melaka.com